Aug 31

Exchange UM tracing with Snooper

There are multiple ways to enable tracing/debugging following the guidelines as stated here: http://technet.microsoft.com/en-us/library/bb430768.aspx or http://technet.microsoft.com/en-us/library/bb430783

During a training session Brad Owen provided a tip on how to enable SIP tracing on the Exchange UM servers.

To enable tracing on the Exchange UM servers, perform the following steps:

1. Open CMD prompt

2.Go to: cd C:\Program Files\Microsoft UCMA 2.0\Core Runtime\Tracing

3. Type:

OCSTracer.exe Start  /Component:Collaboration,TL_noise,tf_component,tf_diag,tf_protocol,tf_connection
/Component:S4,TL_VERBOSE,tf_component,tf_protocol /LogFileMode:NewFile,20

3. Reproduce the Issue

4. Type: OCSTracer.exe Stop /Component:Collaboration /component:s4 /OutputFile:traces.txt /View

    The traces.txt file can be opened in Snooper Tool. Snooper is a debugging tool that is part of the OCS and Lync resource kit. Depending on the Operating System on where you want to read the logfiles, download the Resource kits below:

    1. Windows XP/Vista/7 32 bit (x86): http://www.microsoft.com/en-us/download/details.aspx?id=19625
    2. Windows XP/Vista/7/8 64 bit (x64): http://www.microsoft.com/en-us/download/details.aspx?id=21165

    Once installed, go to the installed path or search for Snooper.exe on your computer. Once opened, you will see a similar screen as below:

    image

    Open the S4.txt file and you should be able to see all the related SIP traffic:

    image

    Another free tool is to use Network Monitor, here is the download link: http://www.microsoft.com/en-us/download/details.aspx?id=4865 and you can find blog info here: http://blogs.technet.com/b/netmon/

    Permanent link to this article: http://www.reijling.nl/?p=986

    Jul 19

    Avanade heeft Nederlandse primeur Microsoft Certified Master (MCM) in zowel OCS als Lync 2010

    clip_image002Jeroen Reijling, consultant bij Avanade Nederland, is nu ook Microsoft Certified Master (MCM) Lync 2010. Hij behaalde in 2010 al de OCS (Office Communication Server) certificering en is nu de enige Nederlander met ook de Lync 2010 certificering.

    Kennis van OCS en Lync 2010 is vooral waardevol op het gebied van real-time communicatie en collaboration.

    Wereldwijd zijn er slechts 17 personen met de hoogste certificering op zowel OCS als Lync 2010.

    De training, die plaatsvond op de campus van Microsoft, duurde drie weken en behandelde alle aspecten van Microsoft Lync. Hierna volgde een 4 uur durend theorie-examen en een 8 uur durend praktijkexamen. Pas na het behalen van beide examens mag de titel Microsoft Certified Master gevoerd worden.

    Binnen de MCM-trainingen worden de trainingen voor OCS en Lync 2010 als bijzonder zwaar ervaren.

    Deze certificaten geven Jeroen, samen met zijn werkgever Avanade Nederland, een voorsprong bij het maken van inschattingen op het gebied van real-time communicatie en de toekomst hiervan. Klanten kunnen hier voordeel uit halen bij bijvoorbeeld vervangingstrajecten van Microsoft OCS naar Lync 2010, integratietrajecten met betrekking tot videoconferentie-systemen en algemene vervangings- en integratietrajecten met betrekking tot telefonie.

    Permanent link to this article: http://www.reijling.nl/?p=964

    Jul 17

    Lync 2013 a client perspective

    After the launch of Office 2013 Preview yesterday, I’ve downloaded the preview and would like to share some of my personal experiences…

    After starting Lync 2013, we get a nice new interface:

    image

    Mind the NEW part as this is used when people add you to their list, nice new feature. Next to this, the Activity feed is removed.

    Basic IM and Presence

    When you receive multiple IM sessions, they are now tabbed as shown below

    image

    Next to this, we can easily escalate to an Audio Call, Video Call, Screen sharing or invite more people. When you hover your mouse over the Video button, you get a Video Preview as shown below.

    image

    Conferencing

    Focussing on conferencing. Joining a meeting show similar experience as we currently have with Lync 2010. A slightly difference text…

    image

    When in the meeting, you will have multiple screen layouts. It now shows the current Active Speaker in the bottom right.

    image

    You can change it on the bottom right button:

    image

    When you deselect the Desktop or Application sharing, you will get a larger picture regarding the current speaker.

    image

    The application sharing button now allows full screen without any overhead, great experience!

    image

    Let me know if you want anymore information…

    You can try the Lync 2013 Preview here: http://lync.microsoft.com/en-us/Pages/Lync-2013-Preview.aspx 

    or try the complete ProPlus office here: http://technet.microsoft.com/en-US/evalcenter/hh973391

    As this is a client interface, the server interface is also available: http://technet.microsoft.com/en-US/evalcenter/hh973393.aspx?wt.mc_id=TEC_118_1_33

    You can read another Lync Server 2013 blog here: http://ucken.blogspot.nl/2012/07/whats-new-in-lync-2013.html

    Permanent link to this article: http://www.reijling.nl/?p=953

    Jun 27

    Microsoft Certified Master!

    The last three weeks, I’ve been in Redmond to attend a rotation to upgrade my Microsoft Certified Master status.

    Last night I’ve received a mail which started with:

    Hi Jeroen,

    I’m pleased to confirm your status as a Microsoft Certified Master in Lync Server 2010. Congratulations!!

    Please go ahead ….

    This basically means I’ve passed the highest level of certification for the Microsoft Lync specialization.

    Imagine yourself attending a training where every candidate is highly skilled, has 2 PC’s, 4 monitors, 3 phones and 40 virtual machines available… And all are interconnected to simulate real world scenario’s… Pretty impressive, a lot of fun but most of all…. 3 weeks of hard work!

    If you would like to attend, please make sure:

    1. You have made arrangements that you aren’t available for anything else….
    2. You dream Microsoft Lync;
    3. You know voice;
    4. You know voicemail (Microsoft Exchange Unified Messaging);
    5. You understand all relative stuff like SQL, Certificates, Active Directory….

    Update:

    I forgot to mention that I would like to thank everyone that joined the Lync – Rotation 15, but specially two study teammates who helped out bigtime:

    I’ve done some additional research…

    Globally there are currently:

    • 70 MCM’s in Microsoft OCS
    • 46 MCM’s in Microsoft Lync
    • 17 MCM’s in Microsoft Lync and Microsoft OCS (6 outside of Microsoft, including myself)

    source:http://www.microsoft.com/learning/en/us/certification/master.aspx#Communications

    For more info, contact me on jeroen.reijling@avanade.com or visit: http://www.microsoft.com/learning/en/us/certification/master-lync.aspx.

    Permanent link to this article: http://www.reijling.nl/?p=926

    May 21

    Lync administrative template updated (31-8-2012)

    This is an update to entry: Permalink to Lync Administrative template (GPO)

    Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

    I’ve now included the option to modify the notify option that can be set in the Lync client:

    image

    So for short, here is the file: http://sdrv.ms/PzOho5

    Continue reading

    Permanent link to this article: http://www.reijling.nl/?p=916

    May 07

    Lync Server 2010 and BlackBerry Enterprise Server integration

    BlackBerry Enterprise Server (BES) offers integration with Microsoft Lync Server 2010. This blog entry describes the mandatory components and implementation steps. From a Lync perspective, BlackBerry will be considered as a trusted application. This can be done using Automatic or Manual provision.

    • Automatic provisioning requires membership of the RTCUniversalServerAdmins group. As this group is considered the Group with all available Administrative rights with Lync, this is unacceptable.
    • Manual provisioning can be done by adding the fully qualified domain name (FQDN) of the server that will be providing the BlackBerry Enterprise Services.

    Every BES server which provides the integration is configured to connect to a Lync Pool. To eliminate any unnecessary WAN traffic, the BES server should connect to the nearest Lync Pool or Lync Pool with the best connectivity.

    Source for installation steps:

    http://docs.blackberry.com/en/admin/deliverables/25746/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Installation_and_Configuration_Guide–1301066-0310115318-001-5.0.3-US.pdf

    Source for Certificate specific requirements: http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB24960

    Permanent link to this article: http://www.reijling.nl/?p=905

    May 03

    Response Group Queue monitor

    A Dutch UC professional (Frederik Lefevre) has written a couple of blog entries on how to get the Response Group showing queue information… Source: http://www.ucprofessional.com/2011/01/response-group-queue-monitoring.html. However, he has it covered in multiple entries, with updates on multiple locations, therefore I’m putting it into a single blog entry for you all to use.

    image

    This article provides the complete picture on how to create the parts that are in the database and the webservices …

    1. Database

    1. On the database server create a database called ‘gngacd’.
    2. Create a Security login which matches your webservername (e.g. DOMAINNAME\COMPUTERNAME$)
    3. Provide that account Sysadmin rights with dbo rights on the GNGACD, RGSCONFIG, RGSDYN, TEMPDB databases.
    4. Create or update the function using Create or Update script using the SQL Server Management Studio, select the database (GNGACD), right click New Query:image
    5. Copy and past the Create or Update script content in the query field and press execute. This creates or updates the required function.

    Continue reading

    Permanent link to this article: http://www.reijling.nl/?p=894

    Apr 23

    Lync Administrative template (GPO)

    Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

    However, there are some settings that aren’t available (yet?), therefore I’ve downloaded the default template and documentation from this location: http://www.microsoft.com/download/en/details.aspx?id=27217 

    After reading the documentation, I’ve got multiple requests of customers that they would like to have some additional settings in there… I’ll explain the settings and afterwards provide you a link to where you can download the custom Lync Administrative Template.

    1. Modify the time before the client downloads the (delta or full) addressbook. Remark. This is not recommended in a production or large scale deployment as clients are instantly downloading the Addressbook instead of the default waiting time (between 0 and 60 minutes). This sets the registry GalDownloadInitialDelay as documented here: http://support.microsoft.com/kb/972403
    2. Allow or disallow the autostarting of the Microsft Lync client. This sets the AutoRunWhenLogonToWindows as documented here: http://blogs.technet.com/b/csps/archive/2011/06/14/regautostartonlogon.aspx
    3. Modify the Idle and Away threshold. These are set to 5 minutes by default. The screenshot below shows the settings screen when you open Settings – Tools – Options – Statusimage
    4. Updated: I’ve added the functionality to Disable PC 2 PC Video.

    There are excellent blogs on how to add the administrative template to a Group Policy, examples are: http://www.petri.co.il/adding_new_administrative_templates_to_gpo.htm or http://www.petri.co.il/administrative-templates-for-group-policy-objects.htm 

    So for short, here is the file: lyncADM.zip

    Continue reading

    Permanent link to this article: http://www.reijling.nl/?p=876

    Mar 04

    Lync 2010; RCC and Video enabled

    There is an update on the Remote Call Control, the February update will enable your RCC enabled users to have video.

    Summary

    For video capability with RCC-enabled users, deploy the February 2012 update for Lync. There is no additional information at this time about future releases of Lync. With the exception of this scheduled update, there are no additional planned changes for the RCC feature set. Should any plans arise, we will announce them publically as soon as we can.

    Source: http://blogs.technet.com/b/nexthop/archive/2012/03/01/update-lync-2010-adds-video-calling-for-rcc-enabled-users.aspx

    Permanent link to this article: http://www.reijling.nl/?p=864

    Feb 23

    TechDays 2012 presentation available

    The session I’ve presented with Vincent Verpoort at TechDays 2012 in Den Haag is online, enjoy watching and please ask questions or provide feedback!.

    http://technet.microsoft.com/nl-nl/edge/lync-on-premise-and-office365-a-perfect-match

    Permanent link to this article: http://www.reijling.nl/?p=860