Mar 29

Avanade is a Global Premier Support for Lync Partner!

Last month, I’ve received a mail containing:

We are happy to confirm that you have passed your recent Depth Support Engineers assessment for Premier Support for Lync Partners. You are now recognized as a qualified Depth Support Engineer on the premier Support for Lync Partners program. 

As Microsoft Certificied Master on Lync Server, I helped out on getting this certification.

So what does PSLP mean?

Coming straight from the source:

When customers deploy a Lync voice solution alongside instant messaging/presence, and (if required) conferencing, they engage a Lync Certified Support Partner as the company’s primary support contact. These support partners are highly skilled, have a Microsoft Gold Communications Competency, and have met all annual training and certification criteria in the Microsoft Premier Support for Lync Partners program. They’re committed to providing support and resolving issues that Lync customers may encounter via their highly-skilled Support Engineers and Depth Support Engineers who can quickly call on Microsoft Escalation Engineers, when needed.

What it comes down to, is that we as Avanade, can play an important role in supporting your organization when you are deploying Lync with Business Voice (Enterprise Voice).

If you have any questions regarding PSLP, just contact me!

Permanent link to this article: http://www.reijling.nl/?p=1149

Nov 16

Lync Administrative template (update 16-11-2012)

Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

However, there are some settings that aren’t available (yet?), therefore I’ve downloaded the default template and documentation from this location: http://www.microsoft.com/download/en/details.aspx?id=27217 

After reading the documentation, I’ve got multiple requests of customers that they would like to have some additional settings in there… I’ll explain the settings and afterwards provide you a link to where you can download the custom Lync Administrative Template.

  1. Modify the time before the client downloads the (delta or full) addressbook. Remark. This is not recommended in a production or large scale deployment as clients are instantly downloading the Addressbook instead of the default waiting time (between 0 and 60 minutes). This sets the registry GalDownloadInitialDelay as documented here: http://support.microsoft.com/kb/972403
  2. Allow or disallow the autostarting of the Microsft Lync client. This sets the AutoRunWhenLogonToWindows as documented here: http://blogs.technet.com/b/csps/archive/2011/06/14/regautostartonlogon.aspx
  3. Modify the Idle and Away threshold. These are set to 5 minutes by default. The screenshot below shows the settings screen when you open Settings – Tools – Options – Statusimage
  4. Updated: I’ve added the functionality to Disable PC 2 PC Video.
  5. 16-11: I’ve added UseMSIForLyncInstallation, thx to Austin O’Kelly to allow installation of Lync through a GPO. See http://cecomputerexpertise.wordpress.com/tag/lync-gpo-active-directory-software-distribution/ for more info.
  6. 16-11: I’ve added IMAutoArchivingPolicy to allow forcing of Office Communicator clients to archive IM messages in their conversation history.

There are excellent blogs on how to add the administrative template to a Group Policy, examples are: http://www.petri.co.il/adding_new_administrative_templates_to_gpo.htm or http://www.petri.co.il/administrative-templates-for-group-policy-objects.htm 

So for short, here is the file: lyncADM.zip

Read the rest of this entry »

Permanent link to this article: http://www.reijling.nl/?p=1130

Oct 01

MVP…. It has been a great experience

On October 1st 2011, I received an email that I was rewarded Lync MVP. I felt lucky because within the Netherlands, only two Lync MVP’s exists. Now, a year later, I’ve been told my MVP status is not being renewed.

Too bad and I’m hoping I will get rewarded someday. Up till now, I want to say thank you all for the feedback so far and it was a great experience visiting the MVP summit.

With regards to my blog, nothing will change except for the blogheader I had to adjust Knipogende emoticon

Permanent link to this article: http://www.reijling.nl/?p=1044

Sep 17

Lync administrative template updated (17 sept 2012)

This is an update to entry: Permalink to Lync Administrative template (GPO)

Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

I’ve now included the option to modify the notify option that can be set in the Lync client:

image

So for short, here is the file: lyncADM.zip

 

image

Have fun and if you have any more requests, feel free to contact me!!

Permanent link to this article: http://www.reijling.nl/?p=1001

Aug 31

Exchange UM tracing with Snooper

There are multiple ways to enable tracing/debugging following the guidelines as stated here: http://technet.microsoft.com/en-us/library/bb430768.aspx or http://technet.microsoft.com/en-us/library/bb430783

During a training session somebody provided a tip on how to enable SIP tracing on the Exchange UM servers.

To enable tracing on the Exchange UM servers, perform the following steps:

  1. Open CMD prompt
  2. Go to: cd C:\Program Files\Microsoft UCMA 2.0\Core Runtime\Tracing
  3. Type: OCSTracer.exe start /Component:S4
  4. Reproduce the Issue
  5. Type: OCSTracer.exe stop

To convert the etl file to a readable format for Snooper tool, type:

OCSTracer.exe format /LogFilePath:C:\Windows\Tracing\S4.etl /OutPutFile:S4.txt

The S4.txt file can be opened in Snooper Tool. Snooper is a debugging tool that is part of the OCS and Lync resource kit. Depending on the Operating System on where you want to read the logfiles, download the Resource kits below:

  1. Windows XP/Vista/7 32 bit (x86): http://www.microsoft.com/en-us/download/details.aspx?id=19625
  2. Windows XP/Vista/7/8 64 bit (x64): http://www.microsoft.com/en-us/download/details.aspx?id=21165

Once installed, go to the installed path or search for Snooper.exe on your computer. Once opened, you will see a similar screen as below:

image

Open the S4.txt file and you should be able to see all the related SIP traffic:

image

Another free tool is to use Network Monitor, here is the download link: http://www.microsoft.com/en-us/download/details.aspx?id=4865 and you can find blog info here: http://blogs.technet.com/b/netmon/

Permanent link to this article: http://www.reijling.nl/?p=986

Jul 19

Avanade heeft Nederlandse primeur Microsoft Certified Master (MCM) in zowel OCS als Lync 2010

clip_image002Jeroen Reijling, consultant bij Avanade Nederland, is nu ook Microsoft Certified Master (MCM) Lync 2010. Hij behaalde in 2010 al de OCS (Office Communication Server) certificering en is nu de enige Nederlander met ook de Lync 2010 certificering.

Kennis van OCS en Lync 2010 is vooral waardevol op het gebied van real-time communicatie en collaboration.

Wereldwijd zijn er slechts 17 personen met de hoogste certificering op zowel OCS als Lync 2010.

De training, die plaatsvond op de campus van Microsoft, duurde drie weken en behandelde alle aspecten van Microsoft Lync. Hierna volgde een 4 uur durend theorie-examen en een 8 uur durend praktijkexamen. Pas na het behalen van beide examens mag de titel Microsoft Certified Master gevoerd worden.

Binnen de MCM-trainingen worden de trainingen voor OCS en Lync 2010 als bijzonder zwaar ervaren.

Deze certificaten geven Jeroen, samen met zijn werkgever Avanade Nederland, een voorsprong bij het maken van inschattingen op het gebied van real-time communicatie en de toekomst hiervan. Klanten kunnen hier voordeel uit halen bij bijvoorbeeld vervangingstrajecten van Microsoft OCS naar Lync 2010, integratietrajecten met betrekking tot videoconferentie-systemen en algemene vervangings- en integratietrajecten met betrekking tot telefonie.

Permanent link to this article: http://www.reijling.nl/?p=964

Jul 17

Lync 2013 a client perspective

After the launch of Office 2013 Preview yesterday, I’ve downloaded the preview and would like to share some of my personal experiences…

After starting Lync 2013, we get a nice new interface:

image

Mind the NEW part as this is used when people add you to their list, nice new feature. Next to this, the Activity feed is removed.

Basic IM and Presence

When you receive multiple IM sessions, they are now tabbed as shown below

image

Next to this, we can easily escalate to an Audio Call, Video Call, Screen sharing or invite more people. When you hover your mouse over the Video button, you get a Video Preview as shown below.

image

Conferencing

Focussing on conferencing. Joining a meeting show similar experience as we currently have with Lync 2010. A slightly difference text…

image

When in the meeting, you will have multiple screen layouts. It now shows the current Active Speaker in the bottom right.

image

You can change it on the bottom right button:

image

When you deselect the Desktop or Application sharing, you will get a larger picture regarding the current speaker.

image

The application sharing button now allows full screen without any overhead, great experience!

image

Let me know if you want anymore information…

You can try the Lync 2013 Preview here: http://lync.microsoft.com/en-us/Pages/Lync-2013-Preview.aspx 

or try the complete ProPlus office here: http://technet.microsoft.com/en-US/evalcenter/hh973391

As this is a client interface, the server interface is also available: http://technet.microsoft.com/en-US/evalcenter/hh973393.aspx?wt.mc_id=TEC_118_1_33

You can read another Lync Server 2013 blog here: http://ucken.blogspot.nl/2012/07/whats-new-in-lync-2013.html

Permanent link to this article: http://www.reijling.nl/?p=953

Jun 27

Microsoft Certified Master!

The last three weeks, I’ve been in Redmond to attend a rotation to upgrade my Microsoft Certified Master status.

Last night I’ve received a mail which started with:

Hi Jeroen,

I’m pleased to confirm your status as a Microsoft Certified Master in Lync Server 2010. Congratulations!!

Please go ahead ….

This basically means I’ve passed the highest level of certification for the Microsoft Lync specialization.

Imagine yourself attending a training where every candidate is highly skilled, has 2 PC’s, 4 monitors, 3 phones and 40 virtual machines available… And all are interconnected to simulate real world scenario’s… Pretty impressive, a lot of fun but most of all…. 3 weeks of hard work!

If you would like to attend, please make sure:

  1. You have made arrangements that you aren’t available for anything else….
  2. You dream Microsoft Lync;
  3. You know voice;
  4. You know voicemail (Microsoft Exchange Unified Messaging);
  5. You understand all relative stuff like SQL, Certificates, Active Directory….

Update:

I forgot to mention that I would like to thank everyone that joined the Lync – Rotation 15, but specially two study teammates who helped out bigtime:

I’ve done some additional research…

Globally there are currently:

  • 70 MCM’s in Microsoft OCS
  • 46 MCM’s in Microsoft Lync
  • 17 MCM’s in Microsoft Lync and Microsoft OCS (6 outside of Microsoft, including myself)

source:http://www.microsoft.com/learning/en/us/certification/master.aspx#Communications

For more info, contact me on jeroen.reijling@avanade.com or visit: http://www.microsoft.com/learning/en/us/certification/master-lync.aspx.

Permanent link to this article: http://www.reijling.nl/?p=926

May 21

Lync administrative template updated (31-8-2012)

This is an update to entry: Permalink to Lync Administrative template (GPO)

Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

I’ve now included the option to modify the notify option that can be set in the Lync client:

image

So for short, here is the file: http://sdrv.ms/PzOho5

Read the rest of this entry »

Permanent link to this article: http://www.reijling.nl/?p=916

May 07

Lync Server 2010 and BlackBerry Enterprise Server integration

BlackBerry Enterprise Server (BES) offers integration with Microsoft Lync Server 2010. This blog entry describes the mandatory components and implementation steps. From a Lync perspective, BlackBerry will be considered as a trusted application. This can be done using Automatic or Manual provision.

  • Automatic provisioning requires membership of the RTCUniversalServerAdmins group. As this group is considered the Group with all available Administrative rights with Lync, this is unacceptable.
  • Manual provisioning can be done by adding the fully qualified domain name (FQDN) of the server that will be providing the BlackBerry Enterprise Services.

Every BES server which provides the integration is configured to connect to a Lync Pool. To eliminate any unnecessary WAN traffic, the BES server should connect to the nearest Lync Pool or Lync Pool with the best connectivity.

Source for installation steps:

http://docs.blackberry.com/en/admin/deliverables/25746/BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Installation_and_Configuration_Guide–1301066-0310115318-001-5.0.3-US.pdf

Source for Certificate specific requirements: http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB24960

Permanent link to this article: http://www.reijling.nl/?p=905

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