May 22

Lync Online to Lync On-premise

Up till May 12th the following scenario was always a challenge. I’ll try to explain the scenario..

Organisation A started with Lync Online because they wanted to use Lync tomorrow and might perhaps look into the telephony services Lync can offer. Up till now, Office365 does not offer telephony services.

After a period of time, the organization wants to implement the telephony services for a subset of the user.

Up till May 12th, the following procedure was required to do:

  1. Deploy the Lync Server 2013 environment within your Datacenter (or a hosted location);

    Include at least one Lync Edge Server as this is required;

  2. For all Lync users, they had to be disabled for Lync Online functionality (by script: https://community.office365.com/en-us/w/manage/2603.aspx#DLync or using the Control panel on https://portal.microsoftonline.com);
  3. When they are disabled Online, you would go to your On-premise environment, enable all the users for the On-premise environment using either Powershell (http://technet.microsoft.com/en-us/library/gg398711.aspx) or Lync Control Panel (http://technet.microsoft.com/en-us/library/gg520961.aspx)
  4. Once enabled, you needed to move the Lync users to Online (http://technet.microsoft.com/en-us/library/jj204969.aspx).

Big downside of this scenario is that all users got a clean and empty buddy list and needed to start over…

Luckely, it finally got updated on May 12th,, as documented here: http://technet.microsoft.com/en-us/library/jj204967.aspx

So the scenario for Organisation A would now be:

  1. Deploy the Lync Server 2013 environment within your Datacenter (or a hosted location);

    Include at least one Lync Edge Server as this is required;

  2. For all Lync users that will use telephony services and require to be moved to On-premise, move them using Remote Powershell. http://technet.microsoft.com/en-us/library/jj204967.aspx

Remark: You need to tell your users that they need to reschedule their Lync meetings

Way to go Microsoft!

Permanent link to this article: http://www.reijling.nl/?p=1212

Aug 19

Lync Server 2013, Citrix, XenApp and Audio/Video

In my previous post, I mentioned that Microsoft and Citrix now support Audio/Video with Lync Server 2013 backend. This blog shows how to configure the backe and and deploy the clients.

Backend

  • XenApp

    Make sure you have XenApp 6.x (or higher) deployed.

  • Lync

    On the backend, we need to define a clientpolicy (http://technet.microsoft.com/en-us/library/jj205204.aspx) to allow Media redirection. This can be done using the following command:

    Set-CsClientPolicy -EnableMediaRedirection $True

Client

  • Download and install the Citrix 4.0 receiver (or higher) from http://receiver.citrix.com/
  • Download the VDI plugin from one of the following locations:
  • Install the VDI plugin on a (thin) client, e.g. Wyse Zx0 (now owned by Dell) or laptop.

  • Optional… Create a registry key (based on http://support.microsoft.com/kb/2833618), as we’ve experienced that the VDI plugin doesn’t prompt for certificate warnings….

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office\15.0\Lync

    Name: TrustModelData
    Type: REG_SZ

    Value: ActiveDirectoryDomainFQDN (e.g. internal.local)

  • Logon to the XenApp desktop (using weburl or ICA)

  • Once you are signed in into your Lync client, you will notice the following:

  • This means that Lync is configured correct and you can benefit the bypass of Audio/Video (Call Admission Control and Location Information Services).
  • There are some limitations, described here: http://technet.microsoft.com/en-us/library/jj204982.aspx. This basically comes down to that all peer to peer A/V features are available. Multiparty and more enhanced isn’t (example shown below)

If you have any questions or want to have it deployed… feel free to contact me.

Permanent link to this article: http://www.reijling.nl/?p=1190

Aug 19

Lync and Citrix… now what?

In Lync Server 2010, quite some customers asked me… what is the status with regards to Lync, Citrix and Audio/Video?

We never had a great story… Citrix created a solution and they called in the Lync Optimization Pack and it was released for Lync Server 2010 and XenApp 6.x (http://support.citrix.com/proddocs/topic/technologies/hdx-realtime-optimization-pack-wrapper.html).

It consisted of a client and server component and end result was a bit disappointing…

image

Citrix basically updated the client interface (the row below the picture..)

So my main story for Lync Server 2010 customers is… Upgrade to Lync Server 2013, I’ll explain why…

For Lync Server 2013, Microsoft developed a VDI plugin, and it works on XenApp 6.x/6.5 with a published desktop. From a schematic approach, it works as shown below:

image

Citrix has an official document what is supported: http://support.citrix.com/article/CTX138408

Microsoft also released technet documentation on supportability: http://technet.microsoft.com/en-us/library/jj204982.aspx

I will create a new blog that consists of how to install the plugin and how it looks like.

Permanent link to this article: http://www.reijling.nl/?p=1161

Mar 29

Avanade is a Global Premier Support for Lync Partner!

Last month, I’ve received a mail containing:

We are happy to confirm that you have passed your recent Depth Support Engineers assessment for Premier Support for Lync Partners. You are now recognized as a qualified Depth Support Engineer on the premier Support for Lync Partners program. 

As Microsoft Certificied Master on Lync Server, I helped out on getting this certification.

So what does PSLP mean?

Coming straight from the source:

When customers deploy a Lync voice solution alongside instant messaging/presence, and (if required) conferencing, they engage a Lync Certified Support Partner as the company’s primary support contact. These support partners are highly skilled, have a Microsoft Gold Communications Competency, and have met all annual training and certification criteria in the Microsoft Premier Support for Lync Partners program. They’re committed to providing support and resolving issues that Lync customers may encounter via their highly-skilled Support Engineers and Depth Support Engineers who can quickly call on Microsoft Escalation Engineers, when needed.

What it comes down to, is that we as Avanade, can play an important role in supporting your organization when you are deploying Lync with Business Voice (Enterprise Voice).

If you have any questions regarding PSLP, just contact me!

Permanent link to this article: http://www.reijling.nl/?p=1149

Nov 16

Lync Administrative template (update 16-11-2012)

Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

However, there are some settings that aren’t available (yet?), therefore I’ve downloaded the default template and documentation from this location: http://www.microsoft.com/download/en/details.aspx?id=27217 

After reading the documentation, I’ve got multiple requests of customers that they would like to have some additional settings in there… I’ll explain the settings and afterwards provide you a link to where you can download the custom Lync Administrative Template.

  1. Modify the time before the client downloads the (delta or full) addressbook. Remark. This is not recommended in a production or large scale deployment as clients are instantly downloading the Addressbook instead of the default waiting time (between 0 and 60 minutes). This sets the registry GalDownloadInitialDelay as documented here: http://support.microsoft.com/kb/972403
  2. Allow or disallow the autostarting of the Microsft Lync client. This sets the AutoRunWhenLogonToWindows as documented here: http://blogs.technet.com/b/csps/archive/2011/06/14/regautostartonlogon.aspx
  3. Modify the Idle and Away threshold. These are set to 5 minutes by default. The screenshot below shows the settings screen when you open Settings – Tools – Options – Statusimage
  4. Updated: I’ve added the functionality to Disable PC 2 PC Video.
  5. 16-11: I’ve added UseMSIForLyncInstallation, thx to Austin O’Kelly to allow installation of Lync through a GPO. See http://cecomputerexpertise.wordpress.com/tag/lync-gpo-active-directory-software-distribution/ for more info.
  6. 16-11: I’ve added IMAutoArchivingPolicy to allow forcing of Office Communicator clients to archive IM messages in their conversation history.

There are excellent blogs on how to add the administrative template to a Group Policy, examples are: http://www.petri.co.il/adding_new_administrative_templates_to_gpo.htm or http://www.petri.co.il/administrative-templates-for-group-policy-objects.htm 

So for short, here is the file: lyncADM.zip

Read the rest of this entry »

Permanent link to this article: http://www.reijling.nl/?p=1130

Oct 01

MVP…. It has been a great experience

On October 1st 2011, I received an email that I was rewarded Lync MVP. I felt lucky because within the Netherlands, only two Lync MVP’s exists. Now, a year later, I’ve been told my MVP status is not being renewed.

Too bad and I’m hoping I will get rewarded someday. Up till now, I want to say thank you all for the feedback so far and it was a great experience visiting the MVP summit.

With regards to my blog, nothing will change except for the blogheader I had to adjust Knipogende emoticon

Permanent link to this article: http://www.reijling.nl/?p=1044

Sep 17

Lync administrative template updated (17 sept 2012)

This is an update to entry: Permalink to Lync Administrative template (GPO)

Within Lync you can use in-band provisioning to perform most of the Clientside settings. An overview of these settings can be found here: http://technet.microsoft.com/en-us/library/gg398300.aspx or for a more friendly blog: http://www.shudnow.net/2010/10/28/lync-2010-client-policies/

I’ve now included the option to modify the notify option that can be set in the Lync client:

image

So for short, here is the file: lyncADM.zip

 

image

Have fun and if you have any more requests, feel free to contact me!!

Permanent link to this article: http://www.reijling.nl/?p=1001

Aug 31

Exchange UM tracing with Snooper

There are multiple ways to enable tracing/debugging following the guidelines as stated here: http://technet.microsoft.com/en-us/library/bb430768.aspx or http://technet.microsoft.com/en-us/library/bb430783

During a training session Brad Owen provided a tip on how to enable SIP tracing on the Exchange UM servers.

To enable tracing on the Exchange UM servers, perform the following steps:

1. Open CMD prompt

2.Go to: cd C:\Program Files\Microsoft UCMA 2.0\Core Runtime\Tracing

3. Type:

OCSTracer.exe Start  /Component:Collaboration,TL_noise,tf_component,tf_diag,tf_protocol,tf_connection
/Component:S4,TL_VERBOSE,tf_component,tf_protocol /LogFileMode:NewFile,20

3. Reproduce the Issue

4. Type: OCSTracer.exe Stop /Component:Collaboration /component:s4 /OutputFile:traces.txt /View

    The traces.txt file can be opened in Snooper Tool. Snooper is a debugging tool that is part of the OCS and Lync resource kit. Depending on the Operating System on where you want to read the logfiles, download the Resource kits below:

    1. Windows XP/Vista/7 32 bit (x86): http://www.microsoft.com/en-us/download/details.aspx?id=19625
    2. Windows XP/Vista/7/8 64 bit (x64): http://www.microsoft.com/en-us/download/details.aspx?id=21165

    Once installed, go to the installed path or search for Snooper.exe on your computer. Once opened, you will see a similar screen as below:

    image

    Open the S4.txt file and you should be able to see all the related SIP traffic:

    image

    Another free tool is to use Network Monitor, here is the download link: http://www.microsoft.com/en-us/download/details.aspx?id=4865 and you can find blog info here: http://blogs.technet.com/b/netmon/

    Permanent link to this article: http://www.reijling.nl/?p=986

    Jul 19

    Avanade heeft Nederlandse primeur Microsoft Certified Master (MCM) in zowel OCS als Lync 2010

    clip_image002Jeroen Reijling, consultant bij Avanade Nederland, is nu ook Microsoft Certified Master (MCM) Lync 2010. Hij behaalde in 2010 al de OCS (Office Communication Server) certificering en is nu de enige Nederlander met ook de Lync 2010 certificering.

    Kennis van OCS en Lync 2010 is vooral waardevol op het gebied van real-time communicatie en collaboration.

    Wereldwijd zijn er slechts 17 personen met de hoogste certificering op zowel OCS als Lync 2010.

    De training, die plaatsvond op de campus van Microsoft, duurde drie weken en behandelde alle aspecten van Microsoft Lync. Hierna volgde een 4 uur durend theorie-examen en een 8 uur durend praktijkexamen. Pas na het behalen van beide examens mag de titel Microsoft Certified Master gevoerd worden.

    Binnen de MCM-trainingen worden de trainingen voor OCS en Lync 2010 als bijzonder zwaar ervaren.

    Deze certificaten geven Jeroen, samen met zijn werkgever Avanade Nederland, een voorsprong bij het maken van inschattingen op het gebied van real-time communicatie en de toekomst hiervan. Klanten kunnen hier voordeel uit halen bij bijvoorbeeld vervangingstrajecten van Microsoft OCS naar Lync 2010, integratietrajecten met betrekking tot videoconferentie-systemen en algemene vervangings- en integratietrajecten met betrekking tot telefonie.

    Permanent link to this article: http://www.reijling.nl/?p=964

    Jul 17

    Lync 2013 a client perspective

    After the launch of Office 2013 Preview yesterday, I’ve downloaded the preview and would like to share some of my personal experiences…

    After starting Lync 2013, we get a nice new interface:

    image

    Mind the NEW part as this is used when people add you to their list, nice new feature. Next to this, the Activity feed is removed.

    Basic IM and Presence

    When you receive multiple IM sessions, they are now tabbed as shown below

    image

    Next to this, we can easily escalate to an Audio Call, Video Call, Screen sharing or invite more people. When you hover your mouse over the Video button, you get a Video Preview as shown below.

    image

    Conferencing

    Focussing on conferencing. Joining a meeting show similar experience as we currently have with Lync 2010. A slightly difference text…

    image

    When in the meeting, you will have multiple screen layouts. It now shows the current Active Speaker in the bottom right.

    image

    You can change it on the bottom right button:

    image

    When you deselect the Desktop or Application sharing, you will get a larger picture regarding the current speaker.

    image

    The application sharing button now allows full screen without any overhead, great experience!

    image

    Let me know if you want anymore information…

    You can try the Lync 2013 Preview here: http://lync.microsoft.com/en-us/Pages/Lync-2013-Preview.aspx 

    or try the complete ProPlus office here: http://technet.microsoft.com/en-US/evalcenter/hh973391

    As this is a client interface, the server interface is also available: http://technet.microsoft.com/en-US/evalcenter/hh973393.aspx?wt.mc_id=TEC_118_1_33

    You can read another Lync Server 2013 blog here: http://ucken.blogspot.nl/2012/07/whats-new-in-lync-2013.html

    Permanent link to this article: http://www.reijling.nl/?p=953

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